Refund & Return Policy

Effective Date: 14th March 2024

Welcome to ThinkForwardEdu. At Think Forward Education, we are committed to the satisfaction and success of our clients. Given the digital nature of our consultancy services for business leaders and aspiring business leaders, our Refund and Returns Policy is designed to be transparent, fair, and accommodating to the needs of our clients while considering the nature of digital content and services provided.

1. Digital Product Policy

Since our products are digital and delivered via the internet, we do not offer a traditional return policy. However, we stand behind the quality and value of our consultancy services and offer a refund policy as detailed below.

2. Eligibility for Refund

  • Dissatisfaction: If, for any reason, you are not satisfied with the consultancy service received, you may be eligible for a refund.
  • Non-delivery: Failure to receive the consultancy service due to technical issues or problems accessing the digital content.
  • Major Defects: Significant deficiencies or issues with the service provided.

3. Process for Requesting a Refund

To initiate a refund request, please follow the steps below:

  • Contact Us: Send an email to iva.valentinova@yahoo.com with the subject line “Refund Request.”
  • Provide Details: Include your name, the service purchased, the date of purchase, and the reason for requesting a refund.
  • Submission Timeframe: Refund requests must be submitted within 14 days of the purchase date.

4. Review and Response

Upon receiving your refund request, our team will review the details to assess eligibility based on the conditions stated above. We aim to process requests within 7 business days of receipt. You will be notified of the decision via email.

5. Refund Method and Timing

If your refund request is approved, the refund will be processed back to the original method of payment used at the time of purchase. Please allow up to 14 business days for the refund to be reflected in your account.

6. Fees and Costs

No additional fees or costs will be imposed for requesting a refund. The full amount of the purchase will be refunded, excluding any external transaction fees or charges that may be applied by your bank or payment provider.

7. Customer Support

For any questions or concerns regarding our Refund and Returns Policy or to receive support during the refund process, please contact us:

8. Policy Updates

Think Forward Education reserves the right to modify this Refund and Returns Policy at any time. We encourage clients to review it periodically. Continued use of our services after any changes signifies acceptance of the updated policy.

9. Contact Information

For further information or if you have any questions about our Refund and Returns Policy, please get in touch using the contact details provided above. Our dedicated team is here to ensure your experience with Think Forward Education meets your expectations.